Refunds & Returns

Any goods supplied by Plastic Pipe & Fittings Distribution, which are either defective in material, or not in accordance with the order, will be replaced or refunded at no extra cost.

Plastic Pipe & Fittings Distribution operate a full and fair returns policy. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Under the Consumer Protection (Distance Selling) Regulations 2000, any unused product purchased through our site can be returned; however, we must receive the item within 14 days from the date of receipt for a 100% refund, excluding our suppliers restocking charge and original shipping cost, if in its original condition and in the original packaging. All we ask is that you return the goods to us via the same method we used to originally dispatch the goods to you. A return delivery address will be supplied to customers wishing to return goods. Customers are solely responsible for the safe return of goods in their original condition. The only exception to this is when goods have been custom-made to order, for example, cut-to-size Pipe, in which case we are unable to accept returns.

If, however, the goods are signed for in good condition on delivery and you later discover they are damaged, it is impossible for us to claim for any damages so we are unable to process any refunds. YOU MUST EITHER:

1.     NOT ACCEPT THE GOODS, AND THEY WILL BE RETURNED TO US. REPLACEMENT OR REFUND WILL BE PROCESSED AFTER RETURN & INSPECTION.

2.     SIGN YOUR NAME AND CLEARLY WRITE THE WORDS - GOODS RECEIVED DAMAGED, IT WILL THEN BE POSSIBLE FOR US TO CLAIM ANY DAMAGES FROM THE CARRIER.

3.     All shortages and damaged items MUST be reported to Online Sales within 3 days.

We will carry out an inspection of all returned equipment to check for signs of use (scratches etc) that would prevent us from reselling the equipment as new. If the goods are in original condition, a refund will be issued. If payment has been received in advance, we guarantee to refund your money within 7 days of receipt of the returned goods.

If the goods supplied are faulty, it is covered by the manufacturer’s guarantees. In the unlikely event of any goods developing a fault within the guarantee period, they may be returned for an immediate replacement or a full refund, whether they have been used or not. “Faults” are defined as manufacturing defects, not those that may be caused by incorrect installation, abuse or fair wear and tear of the equipment. These guarantees are in addition to the consumer’s statutory rights.

For cancellations, you must email as soon as possible. Stock items can easily be cancelled if they have not already been processed and shipped.

For full details on our terms and conditions, please contact us:

Plastic Pipe & Fittings Distribution

Unit 21

Broomhouse Lane Industrial Estate

Wood View

Edlington

DN12 1EQ

Tel: 0333 456 6007 
sales@overflowscreens.com